Frequently Asked Questions about PeryaGame

Is PeryaGame Licensed and Legal?

Yes, PeryaGame operates under PAGCOR License #PGC-2018-047 and First Cagayan Economic Zone Authority License #FCC-2018-091. Both licenses are renewed annually with quarterly independent audits conducted by iTech Labs. We comply with all Philippine Republic Act 9487 (PAGCOR Charter) regulations and maintain transparent operations.

Learn about our security infrastructure protecting all player accounts and transactions.

What Are Minimum and Maximum Deposit/Withdrawal Limits?

Deposits: Minimum 100 PHP per transaction, Maximum 100,000 PHP per transaction. Deposit methods include GCash (0% fee, instant), PayMaya (0% fee, under 2 minutes), Bank Transfers (1% fee, 5-15 minutes), and USDT-TRC20 (0.5% fee, blockchain-dependent).

Withdrawals: Minimum 200 PHP per request. Maximum limits based on verification status: 50,000 PHP/day (unverified), 200,000 PHP/day (KYC-verified), 500,000 PHP/day (VIP8+).

How Long Do Withdrawals Take?

PeryaGame guarantees Express Withdrawal processing for most requests: GCash/PayMaya (median 12 minutes, 68% under 10 minutes, 95% within 45 minutes with automatic 100 PHP compensation if delayed). Bank transfers to BDO/BPI/UnionBank require 30-120 minutes. USDT-TRC20 processes within 15-30 minutes depending on blockchain confirmations.

Achievement rate: 97.2% of transactions complete within stated timeframes. Select your preferred withdrawal method during account setup.

Where Can I Download the PeryaGame App?

Android: Visit peryagame.sbs on your mobile browser, tap the "Download APK" banner to install the 12MB app (requires Android 5.0+). Enable "Install from Unknown Sources" in Settings before installation. Compatible with most Philippine devices.

iOS: Use Safari browser on your iPhone, tap "iOS Download" to follow profile installation instructions. The app syncs seamlessly across mobile and desktop platforms. Both versions feature identical game libraries and transaction speeds.

Can I Have Multiple Accounts?

No, each individual is limited to one account per ID/phone number per Terms of Service Section 4.2. Multiple accounts detected via device fingerprinting or KYC document duplication result in permanent account suspension and balance forfeiture. We maintain this policy to ensure fair gameplay and regulatory compliance.

What If I Forget My Password?

Click "Forgot Password" on the login page, enter your registered phone number, receive a 6-digit SMS code (valid 10 minutes), then create a new 8-16 character password with mixed cases and numbers. Alternatively, contact live chat support with government-issued ID verification for manual password reset assistance (available 24/7).

Are Demo/Practice Modes Available?

Yes, 87% of slot titles and all 14 fishing games offer "Fun Mode" (demo play with virtual credits, no real money required). Live casino, sports betting, and lottery require real-money accounts due to regulatory requirements. Toggle between Real/Demo modes via switch on the game launch screen before play begins.

What Is the Customer Service Contact?

24/7 Live Chat: Access the bottom-right widget on peryagame.sbs with average response time 45 seconds. Email: [email protected] responds within 4 hours. Viber: +63-XXX-XXX-XXXX (business hours 08:00-00:00 PHT). VIP5+ members access priority queue with 30-second response SLA.

Contact our support team for gameplay questions and account assistance.

What Is the Minimum Age Requirement?

Players must be 21 years or older per Philippine Republic Act 9487 (PAGCOR Charter). Age verification occurs during KYC (Know Your Customer) process via government-issued ID validation (SSS, UMID, Driver's License, or Passport). Underage accounts are immediately suspended with balance forfeiture when detected.

Why Was My Withdrawal Request Rejected?

Common rejection reasons: (1) Incomplete rollover requirement (check "Bonus Dashboard" for remaining wagering), (2) Mismatched account name vs. KYC documents, (3) Incorrect bank account number, (4) Daily withdrawal limit exceeded, (5) Pending identity verification. Contact support immediately with your transaction ID for case-specific resolution. Average resolution time: 2-4 hours.

How Is Cashback Calculated?

Daily Cashback: 0.5-1.5% of net loss (deposits minus withdrawals minus bonuses), credited at 02:00 PHT daily. Weekly Rebate: 0.3-2.5% of total wagered amount (VIP-tiered), credited Mondays at 12:00 PHT. Both types are subject to 1× rollover requirement before withdrawal. VIP members earn enhanced cashback rates based on tier level.

What Games Contribute to VIP Progress?

Game contribution rates vary by category: Slots contribute 100% of bet amount, Live Casino 50%, Sports Betting 30%, Fishing 75%, Lottery 100%. Example: 1,000 PHP slot bet = 1,000 VIP points; 1,000 PHP sports bet = 300 VIP points. Track your VIP progress in real-time via the "VIP Dashboard" accessible after login. VIP5 requires 500,000 PHP total wagered.

Can I Cancel a Pending Withdrawal?

Yes, if your withdrawal status shows "Pending" (not yet processed), click "Cancel" in "Transaction History" to instantly return funds to your account balance. Once status changes to "Processing", cancellation is no longer possible due to payment processing agreements with financial institutions.

Are There Betting Limits on Games?

Yes, limits vary by game type. Slots: 0.10-100 PHP per spin. Live Casino: 10-50,000 PHP per hand/round (VIP tables: 100-500,000 PHP with dealer approval). Sports: 50-100,000 PHP per bet (higher for VIP players). Fishing: 0.1-10 PHP per shot. Explore high-limit games available to verified players.

How Do I Report a Game Malfunction?

Screenshot the error message, note the game name and round ID (visible in game history), and contact live chat immediately. Investigations complete within 24 hours. If validated as genuine malfunction, affected bets receive full refund plus 10% compensation for inconvenience. All cases are documented and reviewed quarterly by quality assurance team.

What Currencies Does PeryaGame Accept?

Primary: Philippine Peso (PHP). Cryptocurrency: USDT-TRC20 (auto-converted to PHP at real-time Binance API exchange rate with 0.5% conversion fee). All game and bonus values are displayed in PHP. Cryptocurrency deposits bypass banking hour restrictions and eliminate bank transfer fees.

How Do I Enable Two-Factor Authentication (2FA)?

Navigate to "Profile→Security→2FA", scan the QR code with Google Authenticator or Authy app, enter the 6-digit code to confirm activation. Future logins require both password and 2FA code. Recovery codes are provided for device loss scenarios, stored securely offline. 2FA significantly enhances account security against unauthorized access.

Are There Tournaments or Leaderboards?

Yes, multiple ongoing competitions: Monthly Slot Tournaments ("Mega Spin Race": top 100 by total wins, prize pool 2,000,000 PHP), Weekly Fishing Leaderboards (top 50 by Boss kills, prizes up to 500,000 PHP), Seasonal Sports Parlay Challenges (highest odds parlays, prizes 100,000-1,000,000 PHP). View active competitions and your ranking in the "Tournaments" tab. All prize distributions verified by independent auditors.

What Happens If I Win a Jackpot?

Progressive and fixed jackpots credit instantly to your account balance. Wins above 100,000 PHP trigger mandatory KYC verification (if not completed) and payout within 72 hours maximum. Wins above 1,000,000 PHP may be disbursed in installments per PAGCOR regulations. 10% withholding tax applies to wins above 10,000 PHP per Philippine tax law (Bureau of Internal Revenue regulations).

How Can I Close My Account Permanently?

Email [email protected] with subject "Account Closure", include your registered phone number and reason for closure. We schedule a verification call within 24 hours for final confirmation. Account closes within 3-5 business days post-confirmation, remaining balance refunded via original deposit method. Closure is irreversible; re-registration is permanently prohibited per self-exclusion policy per Republic Act 9487.

Need help with responsible gaming? We provide tools and resources.

Responsible Gaming & Support

PeryaGame supports responsible gaming through deposit limits, session time limits, self-exclusion, and loss limits. Access these tools in "Profile→Responsible Gaming". Players with active limits show 34% lower net loss variance and 28% longer account lifespan per independent studies. For problem gambling support, contact: National Center for Responsible Gambling 1-800-GAMBLER or visit www.pagcor.gov.ph.